If your order has not been paid yet, you can click “Cancel Order” in the order details. If you have already made the payment, please contact your account manager immediately to cancel the order and request a refund.
Please note that most orders will be automatically synchronized to our warehouse system for processing, so you may not be able to cancel the order directly. You need to contact your account manager to assist you with the processing.
Orders containing customized goods or other special remarks cannot be canceled once they are in the shipped status.