We calculate the warranty period based on the time when you submit the RMA. As long as you submit the application within the warranty period and send it back as required, it will be regarded as being within the warranty period.

• The product has exceeded the warranty period.
• Damage caused by human factors such as unauthorized disassembly and modification.
• Damage caused by natural disasters such as impacts, fires, lightning strikes, and floods or by human negligence.
• Damage caused by improper operation of the equipment housing, power supply, etc. during use.

After your warranty application is approved, you will receive an RMA (Return Merchandise Authorization) document which shows the corresponding return address to assist with handling the return.

During the warranty period, our company will provide free repair services, and the round-trip shipping fees incurred will be borne by our company.

If your order has not been paid yet, you can click “Cancel Order” in the order details. If you have already made the payment, please contact your account manager immediately to cancel the order and request a refund.
Please note that most orders will be automatically synchronized to our warehouse system for processing, so you may not be able to cancel the order directly. You need to contact your account manager to assist you with the processing.
Orders containing customized goods or other special remarks cannot be canceled once they are in the shipped status.