spare parts support
The main purpose of this service is to ensure that when customers’ equipment is damaged, in need of repair or replacement, or when the fault cannot be located in a short time, the corresponding product hardware spare parts can be replaced in a timely manner. This ensures the normal operation of customers’ equipment and helps customers eliminate concerns about system downtime and malfunctions. When the customer’s after – sales problem is resolved, the spare parts need to be returned.
Scope of Application of After-sales Spare Parts Service
If your product malfunctions and meets the following three conditions simultaneously, you can use the after – sales spare parts service.
Applicable Conditions:
1. The product is an equipment – type or module – type product that supports return and exchange within 30 days, and it is within the warranty period and scope.
2. After remote diagnosis and troubleshooting by Levin Link’s professional technical engineers, it is determined that the malfunction is caused by product quality issues.
3. The product needs to be returned for repair or replacement, and it is expected to take a long time, which will affect the normal business of the customer.
If you have any questions about our products, please contact us.
